Below you will find important information and protocol for all upcoming sessions.
Please ensure to read all information prior to scheduling a session. (updated 5/29/21)
Policies & Protocol:Reservations are required for all sessions.
24 hours notice is required for all session cancellations.
Please only bring exact items needed for your lesson. Preferably come ready to go, as with the schedule blocks to allow for proper cleaning and sanitation, anytime changing/bathroom breaks will cut into your lesson time. If a Semi Private, you must be ready to begin when the warm up begins, or you will not be permitted into the session.
Only closed bottles of water are allowed. No open beverages at all, including coffee mugs, travel mugs, dunkin cups, water bottles with straws etc.
Bottles of water are available in studio for $1.00
If you are sick with any type of symptoms (including allergies), have been in direct contact with someone that is sick with a contagious illness/virus, have a fever within 72 hours of your session, you must cancel your appointment.
MCDF Mask Policy, effective 5/30/21: Due to the increase of covid 19 cases within the city, per the board of health advisory in Fall River, all students & staff must wear a mask regardless of vaccination status during indoor sessions. If you have any questions or concerns regarding masks, definitely reach out. I will ensure all cleaning protocols are maintained, and we will continue to operate on a Semi Private/Private 1:1 structure, to assist with keeping our studio covid free. I know this may annoy some, but please understand I did not personally create this policy, and am following the guidance of our local health department to ensure our studio remains open. Thank you for understanding.
Any questions or concerns, please email: MCDFPole@gmail.com
Hand washing is still required prior to entering the studio. We will also continue with the Semi Private and Private 1:1 structure, as progress has been phenomenal. MCDF will also keep our cleaning system in place, as it seemed to serve us well since reopening last year.
If anyone has any questions or concerns, please contact MCDFPole@gmail.com
No one is allowed to bring a guest/children to wait for them. I do not have a waiting area in this studio and can not have anyone waiting in the unit or hallways.
We are counting on all members, package holders and participants to work with us to ensure our studio is able to remain open, so please, please, please be honest if you’ve been sick or feel sick and do not attend sessions until you are better.
Our normal Studio Policies can be viewed below.
Please read and understand the following studio policies carefully as they are strictly followed.
These policies are to ensure the safety of everyone involved, a positive studio culture, and a quality learning experience. These rules are in addition to the terms of service and your Membership Agreement (if applicable). They are subject to change at any time without notice. By participating in programming at Mill City Dance Fitness (MCDF) you understand that Jenni & MCDF reserves the right to suspend your privileges or terminate your services should you violate these rules.
All payments made to Mill City Dance Fitness (MCDF) are non-refundable and non-transferable. Be aware of your expiration dates and make sure you use the classes within that time frame, otherwise you will lose the classes. The expiration date will not be extended. Passes can not be transferred between accounts.
SCHEDULING SESSIONS & PAYMENTS:
Semi Private Pole Sessions are scheduled online through our booking website or mobile app and all sessions must be paid for in full before registering. The studio is not responsible for scheduling or cancelling reservations for members or package holders.
You may book Semi Private Sessions as far in advance as the schedule allows.
Private 1:1 Sessions are booked individually by emailing: MCDFPole@gmail.com
Please make sure you are opted into emails and/or text messages in order to receive the proper notifications. Refunds will not be given for reservations due to missed notifications.
LATE ARRIVAL POLICY:
OUR LATE POLICY IS STRICT. DO NOT BE LATE. If you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS, AND YOU WILL NOT BE REFUNDED.
This is for safety purposes. Warm up is an important part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time.
We recommend that you arrive on time, dressed and fully prepared for class. Instructors are permitted to refuse entry into class and to lock the doors after the late arrival period has passed.
CANCELLATION/NO SHOW POLICY:
All Sessions require a 24-hour cancellation notice including, In Studio, Live Stream & Virtual Sessions
*If a session is cancelled within the 24 hour policy the pass attached will be returned to reschedule.
Single Sessions - In the event less than 24 hours notice is given, the cancellation will be considered "late". Your Single Session Pass would then be redeemed, without an option to reschedule.
MEMBERSHIP – In the event less than 24 hours notice is given, the cancellation will be considered “late” You will be charged a $20 cancellation fee for each late cancelled class up to 24 hours before the class. There are No exceptions for missed session fees due to the discounted rate included with your memberships.
If your reservation is a no show the charge will be $25. - Once payment is received, a make up pass will be added to your account and valid for 2 weeks from the date of the missed session. Email MCDFPole@gmail.com to schedule your make up.
Due to the discounted tuition with memberships, Missed Session fees are not negotiable and must be cleared within 48 hours of the missed session, or will be deducted from tuition and alter the expiration of your membership, if unpaid. - Visit the Missed Session Payment Center Here, to clear missed session fees.
SERIES & BUNDLE PACKAGES – Early cancellations will automatically return your class to your package to reschedule. Late cancellations and no shows will remove the class from your package and will not be available for reuse.
PRIVATE LESSONS – require a 24-hour cancellation. Late cancellations will result in loss of payment. No refund will be provided.
NOTE: If no students have registered for a class 8 hours before the scheduled class time, we reserve the right to cancel the class. We also reserve the right to cancel any class that has only 1 participant up to two hours before the scheduled class time. Please plan accordingly. Exceptions may apply at the studio’s discretion.
INCLEMENT WEATHER: In the case of inclement weather, you will be notified as soon as possible, no later than two hours prior to your scheduled session. We will notify you via email and/or text message. During inclement weather, please keep an eye on your email for class cancellations, studio closings, and other notifications. If the studio is holding classes and you need to cancel your reservation, please do so as soon as possible before the class.
WAIT LIST POLICY: We encourage you to add yourself to the waitlist if sessions are full. Students frequently cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email confirming your new reservation in the class. Once you are added to a class, our normal cancellation policy applies. If you are unable to attend class that you are wait listed, please remove yourself from the waitlist within 24 hours of the session, to avoid being added and your redeemed.
If a session does not receive cancellations 6 hours prior to the start time, the waitlist will be released and the pass attached will be able to be rescheduled. If you are added from the waitlist and do not give a 24 hour cancellation notice, your pass attached to the reservation will be redeemed.
STUDIO BEHAVIOR EXPECTATIONS, CELL PHONE USE & PHOTO/VIDEO POLICY:
We understand life can be crazy and people have children. However, we do not allow cell phones in the Pole/Aerial area during lessons. For privacy reasons, as well as to limit distraction, Photos and Videos are NOT allowed to be taken during class times.
Students will be given an opportunity at the end of a session to take photos or videos of their progress. If your phone rings and you need to answer it, you can do so in the reception area. Texting/Emailing is Not allowed in the Pole or Aerial areas. It is extremely disrespectful to your instructor and classmates. We have these policies in place to limit distraction and ensure our sessions run smoothly. Again, If needed, please step out of the studio. Failure to follow this policy will result in being asked to leave the class without refund.
Please always be respectful of your Instructors and fellow classmates. Bullying or disrespectful behavior is not tolerated at Mill City Dance Fitness. All students should come to class with a positive attitude, open mind and ready to train.
All MCDF Policies must be followed. Mill City Dance Fitness reserves the right to cancel any membership without refund if a student is not following our policies.
M.C.D.F Reserves the right to cancel any membership without refund, if a student repeatedly does not comply with our Policies
WHAT TO WEAR/PROPER ATTIRE:
Please wear proper attire when visiting our studio. Proper attire includes: athletic wear such as fitted shorts, full coverage sports bras and/or tank tops/short sleeve shirts. Long Sleeve Tops & leggings for Hoop, Aerial Yoga & Hammock sessions. No transparent material is allowed. No undergarments are allowed to be used in place of workout attire.
Armpits MUST be covered in all aerial sessions. No sleeveless tops allowed to be worn on aerial apparatuses. The policy applies to ALL clients and staff.
For Pole: Please bring shorts with you. You can start the class warm up in leggings, but due skin to pole contact being essential for grip and safety reasons, please bring shorts for the Pole class. Any top is fine. Bring Socks for warm up. We're in a mill - Recommend dressing in layers! If your first class - leggings is fine, you will need shorts as you progress.
For Aerial Hammock, Yoga, Lyra & Acro: Leggings, any tight fitted long sleeve top. Arm pits must be covered. No Loose Clothing & No Undergarments. Bring Socks & Sweatshirt for warm up.
Footwear: We prefer all students participate barefoot (Definitely Bring socks). Heels are allowed with instructor approval. Bring Socks to All classes.
No Spectators or guests are allowed during any session, including children. No exceptions. Only sessions participants are permitted in the studio.
If there are any issues regarding this policy, feel free to contact us.
Discounts, Specials, Sales & Perks
MCDF Reserves the right to change or end any promotional discounts, specials, sales and perks at anytime. Perks discounts and Rewards discounts can not be combined.
All deposits, payments, and tuition made to MCDF are non refundable. If on a payment plan, tuition is due no later than the due date assigned at the time of registration. In the event tuition is not paid by the close of studio on the due date, a $25 Late Fee will be added to the tuition invoice. If not paid within 7 days of the due date, the membership spot will be forfeited, and a $150 Early Termination Fee will also be added and the total invoice will be due immediately. Once invoice is paid, the sessions attached to the tuition invoice will be added to the account as a bundle pack, and valid for 30 days from date issued for those on 6 payment plans, and valid for 90 days for those that were on split payment plans.
Additional Membership Policies for Journey, Essence & Elite Memberships can be found HERE
Pole Academy members: Additional Pole Academy Policies can be found HERE
Any questions, contact us:
MCDFPole@gmail.com or 508-933-5324 (leave a message and your call will be returned asap)