Mill City Dance Fitness (MCDF) Policies

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Please read and understand the following studio policies carefully as they are strictly followed and enforced.

These policies are to ensure the safety of everyone involved, a positive studio culture, and a quality learning experience. These rules are in addition to the terms of service and your Membership Agreement (if applicable). They are subject to change at any time without notice. By participating in programming at Mill City Dance Fitness (MCDF) you understand that Jenni & MCDF reserves the right to suspend your privileges or terminate your services should you violate these rules. 

REFUND POLICY: 

All payments made to Mill City Dance Fitness (MCDF)  are non-refundable and non-transferable. Extensions will not be granted due to non-usage. Be aware of your expiration dates and make sure you use the classes within that time frame, otherwise you will lose the classes. The expiration date will not be extended. Passes can not be transferred between accounts.

Registration Form

A completed registration form and waiver is required to be completed prior to attending any MCDF sessions. Failure to complete the form by the start of the reserved session, will result in forfeiting the session reserved, without refund or credit. (Registration forms are given at the start of your first class)

SCHEDULING SESSIONS & PAYMENTS: 

Semi Private Pole Sessions are scheduled online through our booking website or mobile app and all sessions must be paid for in full before registering. The studio is not responsible for scheduling or cancelling reservations for members or package holders.

You may book Semi Private Sessions as far in advance as the schedule allows.

Private 1:1 Sessions are booked individually by emailing: MCDFPole@gmail.com 

Please make sure you are opted into emails and/or text messages in order to receive the proper notifications. Refunds will not be given for reservations due to missed notifications.

Additional Bundle Package Info

Bundle Packages offered are subject to change, based on schedule availability. Bundles are activated on the date of purchase, and valid for the expiration assigned to each individual package. No extensions or hold are available for Bundle packs.

Stacking Semi Private Bundle Passes for a 1:1 Session

Bundle packages can be used to attend regularly scheduled Semi Private sessions. Single Passes from bundles can be stacked to attend a 1:1 private pole session. However, a 1:1 private Pole redeems 3 passes for 1:1 reservations from  10, 15, 20, session packages, 1:1 private Aerial redeems 4 passes for 1:1 reservations from  10, 15, 20, session packages, 

LATE ARRIVAL POLICY: 

OUR LATE POLICY IS STRICT. DO NOT BE LATE. If you are MORE THAN 5 MINUTES LATE, YOU WILL NOT BE ALLOWED IN CLASS, AND YOU WILL NOT BE REFUNDED.

This is for safety purposes. Warm up is an important  part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time. We recommend that you arrive on time, dressed and fully prepared for class. Instructors are permitted to refuse entry into class and to lock the doors after the late arrival period has passed.

CANCELLATION/NO SHOW POLICY: 

MCDF requires a minimum of 24 hours notice for all cancellations. Reservations canceled prior to the 24 hour mark will have class passes automatically returned to their account and can reschedule. Cancellations made with less than 24 hours notice will be considered late and  redeem the session pass as if it was attended, and will not be able to be rescheduled. 

You Must Email MCDFPole@gmail.com  to cancel a private lesson. 

Please do not cancel 1:1 reservations from your studiobooking accounts.

MEMBERSHIPS - See Policies for your specific membership

NOTE:  If a scheduled class does not have reservations  before the scheduled class time, we reserve the right to cancel the class or transition the slot into a private lesson. We also reserve the right to cancel any class that has only 1 participant up to two hours before the scheduled class time. Please plan accordingly. Exceptions may apply at the studio’s discretion.

INCLEMENT WEATHER: In the case of inclement weather, you will be notified as soon as possible, no later than two hours prior to your scheduled session. We will notify you via email and/or text message. During inclement weather, please keep an eye on your email for class cancellations, studio closings, and other notifications. If the studio is holding classes and you need to cancel your reservation, please do so as soon as possible before the class.  

WAIT LIST POLICY: We encourage you to add yourself to the waitlist if sessions are full. Students frequently cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email confirming your new reservation in the class. Once you are added to a class, our normal cancellation policy applies. If you are unable to attend class that you are wait listed, please remove yourself from the waitlist, to avoid being added and your pass redeemed.If a spot does not open up, anyone on the waitlist will be released during attendance, with the pass going back to original package and expiration in account.

STUDIO BEHAVIOR EXPECTATIONS, CELL PHONE USE & PHOTO/VIDEO POLICY: 

We understand life can be crazy and people have children. However, we do not allow cell phones in the Pole/Aerial area during lessons. For privacy reasons, as well as to limit distraction, Photos and Videos are NOT allowed to be taken during class times. 

Students will be given an opportunity at the end of a session to take photos or videos of their progress.  If your phone rings and you need to answer it, you can do so in the reception area. Texting/Emailing is Not allowed in the Pole or Aerial areas. It is extremely disrespectful to your instructor and classmates. We have these policies in place to limit distraction and ensure our sessions run smoothly. Again, If needed, please step out of the studio. Failure to follow this policy will result in being asked to leave the class without refund.
Please always be respectful of your Instructors and fellow classmates. Bullying or disrespectful behavior is not tolerated at Mill City Dance Fitness. ​All students should come to class with a positive attitude, open mind and ready to train.   

All MCDF Policies must be followed. Mill City Dance Fitness reserves the right to cancel any membership without refund if a student is not following our policies.
M.C.D.F Reserves the right to cancel any membership without refund, if a student repeatedly does not comply with our Policies

WHAT TO WEAR/PROPER ATTIRE: 

Please wear proper attire when visiting our studio.  Proper attire includes: athletic wear such as fitted shorts, full coverage sports bras and/or tank tops/short sleeve shirts. Long Sleeve Tops & leggings for Hoop, Aerial Yoga & Hammock sessions. No transparent material is allowed. No undergarments are allowed to be used in place of workout attire.

Armpits MUST be covered in all aerial sessions. No sleeveless tops allowed to be worn on aerial apparatuses. The policy applies to ALL clients and staff.

For Pole: Please bring shorts with you. You can start the class warm up in leggings, but due skin to pole contact being essential for grip and safety reasons, please bring shorts for the Pole class. Any top is fine. Bring Socks for warm up. We're in a mill - Recommend dressing in layers! If your first class - leggings is fine, you will need shorts as you progress.

For Aerial Hammock, Yoga, Lyra & Acro: Leggings, any tight fitted long sleeve top.  Arm pits must be covered. No Loose Clothing & No Undergarments. Bring Socks & Sweatshirt for warm up. 

Footwear: We prefer all students participate barefoot (Definitely Bring socks). Heels are allowed with instructor approval. Bring Socks to All classes. 

No Spectators or guests are allowed during any session, including children. No exceptions. Only sessions participants are permitted in the studio.

If there are any issues regarding this policy, feel free to contact us.

Discounts, Specials, Sales & Perks

MCDF Reserves the right to change or end any promotional discounts, specials, sales and perks at anytime. Perks discounts and Rewards discounts can not be combined.